Refund Policy
1. What you are buying
ClipMynt sells access to a software service. A subscription grants a monthly credit allowance plus a daily free allowance; a top-up pack adds credits that stay valid for 12 months. Credits are a metering unit for model usage, not a currency, and they cannot be transferred, sold or exchanged for cash.
2. Automatic refunds
| Situation | What happens |
|---|---|
| Generation fails, times out, or returns an empty result | The credits for that job are returned to the same pools they came from, automatically, usually within seconds |
| You are charged twice for the same job | Duplicate charge removed automatically |
| Generation succeeds but you dislike the creative result | Not refunded — the model ran and delivered. Tell us what went wrong and we will look at it, and where the output is clearly broken we will credit you back |
3. Refunds on purchases
| Product | Refundable? | Conditions |
|---|---|---|
| Top-up pack, unused | Yes | Within 14 days of purchase and no credits from that pack have been spent |
| Top-up pack, partly used | Pro rata, at our discretion | Within 14 days; we refund the unspent portion. Credits already consumed are not refunded |
| Subscription, current period | No partial refund | Cancel any time; access and the current period’s allowance continue until the period ends, then billing stops |
| Subscription, renewed by mistake | Yes | Requested within 7 days of the charge and the renewal period’s credits are unused |
| Unauthorised charge | Yes | Full refund once we confirm the account holder did not authorise it |
4. Cancelling a subscription
Use Billing → Cancel plan in your account, or cancel from your PayPal account under Settings → Payments → Automatic payments. Either way the cancellation is effective at once for future billing. You keep the plan’s benefits until the end of the period you already paid for; you are not downgraded mid-period, and unused monthly allowance is not carried over.
5. Statutory rights
If you are a consumer in the EEA, the UK or another jurisdiction with a “distance selling” cooling-off period, you normally have 14 days to withdraw from a digital purchase. By starting a generation — that is, by asking us to deliver digital content immediately — you ask us to begin performance and acknowledge that you lose the withdrawal right for the credits you then consume. Unused credits remain refundable under section 3. Nothing in this policy limits rights you have under mandatory local law.
6. How to request a refund
- Email [email protected] from the address on the account, or use the in-app feedback form.
- Include the approximate date, the amount, and the PayPal transaction or subscription ID if you have it. No forms, no proof-of-purchase ceremony.
- We reply within 2 business days. Approved refunds are sent back to the original payment method through PayPal and normally appear within 5–10 business days, depending on your bank.
7. Chargebacks
Please write to us before opening a dispute with your bank or PayPal. A chargeback freezes the amount for weeks and costs both sides a fee; a message usually resolves the same issue in a day. We do not close accounts merely for asking for a refund — we do close accounts for fraudulent disputes raised after the service was delivered and after we offered a remedy.
8. Changes
This policy may be updated; the version in force is the one published on this page at the time of your purchase. Prices and credit allowances already paid for are not changed retroactively.